The Knowledge Intelligence Platform
Your knowledge,
in every ticket.
Source-cited resolutions inside Zendesk, ConnectWise, HaloPSA, and Autotask, pulled from your IT Glue, Hudu, Confluence, and Drive docs. Your senior tech's playbook, inside every ticket.
from $129/mo · unlimited technicians · first resolution in under 10 min
ticket: User unable to connect to VPN after password reset
RESOLUTION · HIGH CONFIDENCE
- Open Active Directory Users and Computers [SOP-VPN-001]
- Locate user account and verify password was synced to RADIUS [SOP-VPN-001]
- If not synced, force Azure AD Connect delta sync [KB-AZURE-042]
- Have user disconnect and reconnect VPN client [SOP-VPN-001]
works with
Your team has good documentation. Nobody opens it during tickets.
Senior techs interrupted constantly. Junior techs Slacking instead of resolving. New hires taking 90 days to ramp up. The library exists. The delivery is broken.
Resolution Engine
Inside every ticket. Sourced from your own knowledge.
Source-cited resolutions appear right inside Zendesk, ConnectWise, or the web app. Numbered steps. Confidence levels. Your team works the same tickets they always have, but with the right answer already in front of them.
knowledge
- ├─ google-drive/ ~4k docs
- ├─ confluence/ ~900 pages
- └─ hudu/ ~1k articles
engine
resolve()
- ├─ ground your docs only
- ├─ cite SOP-VPN-001
- └─ structure numbered steps
ticket
#4823 · vpn reconnect
└ 4 steps
3 source citations
knowledge
- ├─google-drive/~4k docs
- ├─confluence/~900 pages
- └─hudu/~1k articles
engine
resolve()
- ├─groundyour docs only
- ├─citeSOP-VPN-001
- └─structurenumbered steps
ticket
#4823 · vpn reconnect
└ 4 steps · 3 source citations
Workflow-native
Resolutions appear inside the ticket your team is already working. No separate chat window. No context-switching.
Source-linked
Every step traces back to specific documentation. Clickable source links. Verifiable and trustworthy.
Confidence levels
HIGH, MEDIUM, or LOW on every resolution. Says "I don't know" when your docs don't cover it. Never invents procedures.
The Knowledge Flywheel
Resolutions get sharper every time your team uses them.
Every ticket your team works teaches the system where your documentation falls short. Knowledge Studio fixes the gaps. Better docs make better resolutions. The flywheel turns.
$ rc log topic vpn-reconnect-after-pwd-reset
- week 1 coverage 0% 12 tickets avg 12 min
gap detected all manual lookups · no doc match
- week 3 coverage 30% 9 tickets avg 8 min
gap detected partial match in kb-azure-042
- week 6 coverage 70% 6 tickets avg 3 min
doc drafted doc-vpn-007 drafted from 12 resolution traces
- week 12 coverage 95% 4 tickets avg <30s
verified verified by L2 · covers 95% of variants
Knowledge Studio
Resolve is the product. Studio is what makes it compound.
Every resolution your team runs emits signal. Studio reads that signal (which articles get cited, which queries return LOW confidence, which topics have no documented answer) and surfaces gaps in your IT Glue, Hudu, Confluence, or Drive corpus. Better docs make better resolutions. The flywheel turns.
- Free
- Per improvement
- Per session
Knowledge Health
Continuous gap detection across your knowledge base. Surfaces the documents that need attention and the topics where coverage is missing.
Improve Documentation
Pre-analyzed rebuild candidates with specific issue summaries. We diagnose. You decide. AI helps you fix, with your team in control of every save.
Create Documentation
Builder seeded by gap data. Build the docs your team actually needs based on what they're asking but not finding.
COVERAGE GAPS DETECTED
Azure AD Connect sync failures
12 tickets, 0 matching docs
Printer driver deployment via Intune
8 tickets, 1 partial match
VPN post-password-reset reconnection
24 tickets, 3 docs, high confidence
2 topics need documentation. Create from resolution data.
Knowledge Insights · For executives
Is your documentation AI-ready?
Knowledge Insights is the executive read-out of your AI-readiness program. It reads your ticketing system and your documentation, then reports back. Built for CIOs, CTOs, and VP Ops who need board-facing visibility, not technician sidebars.
See Knowledge Insights$ rc grade --executive
Composite readiness: 73 / 100
Status: READY with documented gaps
487 documents profiled
23 coverage gaps surfaced for review
9 topics flagged for executive sign-off
rc grade --report → generates the board read-out.
Built for operations teams.
The Knowledge Intelligence Platform is industry-agnostic. We start with the operations teams whose pain we know best.
Estimate
What's it costing you right now?
Plug in the size of your team. The number on the right uses industry benchmarks for search time and lookup frequency to estimate what your team could save by putting the right answer into every ticket.
See the full breakdownEstimated annual savings
$66,281
Assumes 15 tickets/tech/day, 46% require a knowledge lookup, 8min average search, $35/hr loaded labor, 260 working days.
See full breakdown →Never invents procedures
Only uses your approved knowledge. Says "I don't know" when your docs don't cover it.
Source citations everywhere
Every step traces back to specific documentation. Confidence levels exposed on every resolution.
Tenant-isolated by design
Completely walled off from other customers. CASA Tier 2 in progress. SOC2 on the roadmap. Read our security posture.
See how your own knowledge would resolve.
Connect your docs. We grade them automatically and show you what's working. The whole loop takes under 10 minutes.
from $129/mo · unlimited technicians · no per-seat fees
$ rc connect knowledge ✓ Hudu, Confluence, Drive (~5 min)
$ rc grade --health ✓ 487 docs profiled, 23 gaps detected
$ rc resolve --next
FIRST RESOLUTION
Step-by-step procedure delivered into the next ticket your team opens. Source-cited, edit-ready, never invented.