The Knowledge Intelligence Platform
We built ResolvCmd because documentation deserves to work harder, and AI deserves better source data.
Every IT team we talked to had two stories. The first was familiar: they had invested in documentation (IT Glue, Hudu, Confluence, Google Drive, internal wikis) and it was good documentation. Thorough, well-organized, regularly updated. But when a ticket came in, nobody searched for it. They Slacked a senior tech. They re-solved the same problem from memory.
The second story was newer, but became universal in 2025-2026: they had also tried AI. Microsoft Copilot, Glean, Notion AI, ChatGPT. The pilots looked great. The rollouts fell apart on real corpora because the underlying documentation was not AI-ready. Hallucination rates climbed. Trust collapsed. Projects stalled.
We realized those were the same problem. The knowledge exists. It is not in the workflow when humans need it. It is not AI-ready when the AI needs it. Both are failures of the same layer.
ResolvCmd is the Knowledge Intelligence Platform that fixes that layer. One platform, three tiers. Resolution Engine is the main product: source-cited resolutions inside Zendesk, ConnectWise, HaloPSA, and Autotask, pulled from your IT Glue, Hudu, Confluence, and Drive docs. Knowledge Studio is the compounding engine: gap detection, AI-readiness scoring, and doc improvement that makes Resolve better every week. Knowledge Insights is the executive read-out for CIOs, CTOs, and VP Ops: AI-readiness scorecards, coverage reports, and benchmarking.
The longer you run it, the better your knowledge gets, and the better your resolutions get. We call it the Knowledge Flywheel. ResolvCmd is for your team, not for your customers. Customer-facing chatbots are a different category. We help your technicians and agents resolve faster, from your own internal documentation.
What we believe
Right where you work
Resolutions show up inside the ticket, not in a separate tool. Your team clicks one button and gets sourced steps. No searching, no prompting.
Source everything
Every resolution step should trace back to specific documentation. If it can't be sourced, it shouldn't be suggested.
Your knowledge, not ours
Resolutions come from your SOPs, your procedures, your documentation. We never mix in generic knowledge or other customers' data.
Honest when uncertain
When the documentation doesn't cover something, ResolvCmd says so. No invented procedures. No hallucinated steps.
Who's building this
Sean McGuire
Founder
26 years in IT operations. Started at a web hosting startup in 2000, spent years in medical sysops building HIPAA-compliant infrastructure, then 21 years at an IaaS company now deep in AI/GPU deployment. Currently a Technical Product Manager for AI Systems. Built ResolvCmd because every team he's worked with had the same problem: good documentation that nobody could find when it mattered.