The resolution engine for support teams
ResolvCmd reads your tickets, matches against your documentation, and delivers structured resolutions with source citations. The system initiates. Your team acts.
Core
Resolution Engine
Every resolution is structured, source-linked, and actionable. Not paragraphs. Not suggested articles. Numbered steps your team can follow immediately.
Two resolution modes
Fast resolution for quick answers. Detailed resolution for full analysis with multi-source synthesis. Your choice per ticket.
Structured step-by-step output
Numbered steps, not walls of text. Each step is an action your team can take immediately.
Source citations
Every step links back to the specific document and section it came from. Know exactly where each step comes from.
Confidence levels
HIGH, MEDIUM, or LOW confidence per resolution. Transparent about what it knows and what it doesn't.
Follow-up actions
Expand the resolution, generate a customer reply, or add validation steps. Go deeper without starting over.
Enhanced accuracy mode
Premium model for complex queries when you need the highest accuracy. Available on Starter plans and above.
ticket: Outlook keeps prompting for credentials after MFA enrollment
RESOLUTION — HIGH CONFIDENCE
- Close all Outlook instances and sign out of Office apps [SOP-O365-018]
- Open Credential Manager and remove all entries for Microsoft/Office [SOP-O365-018]
- Clear Outlook profile: Control Panel > Mail > Show Profiles > Remove [KB-OUTLOOK-007]
- Re-launch Outlook and create new profile with Modern Auth [SOP-O365-018]
- Verify MFA prompt appears and user can authenticate [SOP-MFA-003]
Sources: SOP-O365-018 (sec 3.2), KB-OUTLOOK-007, SOP-MFA-003
Inbound
Knowledge Sources
Connect the documentation your team already uses. ResolvCmd syncs automatically every 15 minutes. New documentation is indexed without manual intervention.
Google Drive
Google Docs, PDF, Word, Markdown, and plain text. Folder-based client tagging for organized knowledge.
Hudu
Articles, procedures, and asset/configuration data. Company association for automatic client context.
Document Upload
Drag-and-drop PDF, DOCX, MD, TXT, or ZIP. No integration required. Upload and start resolving.
Confluence
Atlassian ecosystem support with space scope selection. Connect specific spaces or your entire instance.
IT Glue
Coming soon
Full IT Glue integration with flexible article, document, and SOPs support.
Outbound
Ticketing Integrations
Resolutions appear inside the tools your team already works in. No context switching. No separate window.
Zendesk
Sidebar app that auto-reads ticket context. Resolution appears right inside the ticket.
Web App
Always available. Direct query interface for any team member, any time.
ConnectWise
Coming soon
Autotask / HaloPSA
Coming soon
Intelligence
Knowledge Studio
ResolvCmd doesn't just use your documentation. It tells you where it's falling short and helps you fix it.
Knowledge Health
Free on all plans
Detects gaps in your documentation from resolution data. See which topics produce weak resolutions and which SOPs are outdated.
Improve Documentation
Reconstructs and improves existing docs using your resolution data. Your documentation gets better from real usage.
Create Documentation
Builds new docs from scratch, seeded by gap data. Create documentation for topics your team actually asks about.
Under the hood
Built for accuracy, not speed
The intelligence layer that makes resolutions reliable.
Hybrid search
Vector (semantic) + BM25 (keyword), fused with Reciprocal Rank Fusion. Finds the right docs even when the question doesn't match the exact wording.
Cross-encoder re-ranking
Re-ranks results with a precision model. The best match wins, not just the first match.
Industry dictionaries
MSP-specific term expansion. Knows that "AD" means Active Directory, "GPO" means Group Policy Object, "MFA" means Multi-Factor Authentication.
Your own org dictionary
Teach it your internal jargon. Custom terms specific to your organization.
Context-aware prompting
Client assets and system references injected into every resolution. Knows your client's environment, not just generic steps.
Safety and trust
Vague query detection, no-match honesty, safety-critical blocking. Never invents procedures. Says "I don't know" when it doesn't.
Security
Your data stays yours
Enterprise-grade security without the enterprise price tag.
Complete data privacy
Every customer's data is completely walled off — by design, not just by policy. We never sell or share your data.
Encrypted credentials
All stored integration credentials encrypted at rest. Full disk encryption on all infrastructure.
Audit logging
Immutable log of all admin actions, auth events, and data lifecycle. SOC 2-ready audit trail from day one.
Data lifecycle
30-day soft delete with hard delete cascade across all systems. Full data deletion when you need it.
Role-based access
Admin, Technician, and Read-only roles. Right access for every team member.
Query history
Full audit trail of every resolution. Complete visibility into what was resolved, when, and by whom.
First resolution in under 10 minutes
Connect your docs. Connect your ticketing system. Start resolving.