The Knowledge Intelligence Platform
One platform. Three tiers.
Resolution Engine is the main product: source-cited resolutions inside every ticket. Knowledge Studio is the compounding engine: gap detection that makes Resolve better every week. Knowledge Insights is the executive read-out: AI-readiness scorecards and coverage reports for leadership.
Main product
Resolution Engine
Every resolution is structured, source-linked, and actionable. Not paragraphs. Not suggested articles. Numbered steps your team can follow immediately.
Two resolution modes
Fast resolution for quick answers. Detailed resolution pulls from multiple documents and cross-references your knowledge. Your choice per ticket.
Structured step-by-step output
Numbered steps, not walls of text. Each step is an action your team can take immediately.
Source citations
Every step links back to the specific document and section it came from. Know exactly where each step comes from.
Confidence levels
HIGH, MEDIUM, or LOW confidence per resolution. Transparent about what it knows and what it doesn't.
Follow-up actions
Expand the resolution, draft a customer reply, or add validation steps. Go deeper without starting over.
Premium resolutions
Enhanced accuracy for complex queries when you need the highest confidence. Available on Starter plans and above.
ticket: Outlook keeps prompting for credentials after MFA enrollment
RESOLUTION · HIGH CONFIDENCE
- Close all Outlook instances and sign out of Office apps [SOP-O365-018]
- Open Credential Manager and remove all entries for Microsoft/Office [SOP-O365-018]
- Clear Outlook profile: Control Panel > Mail > Show Profiles > Remove [KB-OUTLOOK-007]
- Re-launch Outlook and create new profile with Modern Auth [SOP-O365-018]
- Verify MFA prompt appears and user can authenticate [SOP-MFA-003]
Sources: SOP-O365-018 (sec 3.2), KB-OUTLOOK-007, SOP-MFA-003
Inbound
Knowledge Sources
Connect the documentation your team already uses. ResolvCmd syncs automatically every 15 minutes. New and updated documentation is indexed without manual intervention.
Your data is yours. Every customer's knowledge is completely isolated. We never share, sell, or mix your data with other customers. Delete your data at any time.
Google Drive
Google Docs, PDF, Word, Markdown, and plain text. Folder-based client tagging for organized knowledge.
Hudu
Articles, procedures, and asset/configuration data. Company association for automatic client context.
Document Upload
Drag-and-drop PDF, DOCX, MD, TXT, or ZIP. No integration required. Upload and start resolving.
Confluence
Atlassian ecosystem support with space scope selection. Connect specific spaces or your entire instance.
IT Glue
Flexible articles, documents, and SOPs. Password and configuration data ingested with org-level metadata.
Outbound
Ticketing Integrations
Resolutions appear inside the tools your team already works in. No context switching. No separate window.
ResolvCmd only reads ticket data when your team runs a resolution. Ticket content is used solely for document retrieval, logged for your review, and never added to your knowledge base. Your clients' data stays private.
Web App
Always available. Direct query interface for any team member, any time.
Compounding engine
Knowledge Studio
Studio is the engine that makes your documentation AI-ready. It profiles every document you connect, scores quality and freshness, watches what your team asks and what your team cannot find, and tells you exactly which documents need attention.
Knowledge Health (continuous gap detection) is free on every plan. Improve Documentation and Create Documentation are paid actions. The team is in control of every save.
Weak resolutions detected
Low confidence, missing coverage
Knowledge Health
Gaps identified from resolution data
Free on all plans
Documentation improved
Create or update from resolution data
Weak resolutions detected
Low confidence, missing coverage
Knowledge Health
Gaps identified from resolution data
Documentation improved
Create or update from resolution data
Better resolutions
Knowledge Health
Free on all plans
Detects gaps in your documentation from resolution data. See which topics produce weak resolutions and which SOPs are outdated.
Improve Documentation
Reconstructs and improves existing docs using your resolution data. Your documentation gets better from real usage.
Create Documentation
Builds new docs from scratch, seeded by gap data. Create documentation for topics your team actually asks about.
Future executive tier
Knowledge Insights
Insights is the executive read-out of your AI-readiness program. Connects to your ticketing system and your documentation sources, then reads. Continuously. For CIOs, CTOs, and VP Ops who need board-facing visibility, not technician sidebars.
Passive analysis, no technician participation
There's no in-ticket sidebar, no pod, no agent-side resolution UI. Insights reads. Your team focuses on operations; you focus on strategy.
AI-Readiness Scorecard
Composite score plus 7-signal breakdown. Updated daily. Shareable with the board.
Coverage Reports + Surfaced Dossier
Monthly executive PDF artifacts. Per-team and per-source health snapshots. Drill-down into specific gaps.
Industry benchmarking
See where your AI-readiness sits relative to peers in your industry and size cohort.
AI-Readiness Scorecard
73/100
Security
Your data stays yours
Enterprise-grade security without the enterprise price tag.
Complete data privacy
Every customer's data is completely walled off by design, not just by policy. We never sell or share your data.
Encrypted credentials
All stored integration credentials encrypted at rest. Full disk encryption on all infrastructure.
Audit logging
Immutable log of all admin actions, auth events, and data lifecycle. SOC 2-ready audit trail from day one.
Data lifecycle
30-day soft delete with hard delete cascade across all systems. Full data deletion when you need it.
Role-based access
Admin, Technician, and Read-only roles. Right access for every team member.
Query history
Full audit trail of every resolution. Complete visibility into what was resolved, when, and by whom.
See it work on your own tickets
Connect your docs, run a resolution, and decide for yourself.