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Getting Started

Getting Started with ResolvCmd

This guide walks you through your first 10 minutes with ResolvCmd — from account creation to your first resolution.

Create your account

  1. Go to my.resolvcmd.com/register
  2. Enter your work email, name, and company name
  3. Choose a password and confirm your email
  4. You’ll land on the onboarding screen

Your trial includes ~12 resolutions, one knowledge source connection, and web-only access for 7 days.

Connect your first knowledge source

ResolvCmd needs documentation to work with. Choose the source that best fits your team:

  • Google Drive — Connect a Google account and select specific folders containing your SOPs, procedures, and documentation
  • Hudu — Connect your Hudu instance to pull articles, procedures, and asset data
  • Confluence — Connect your Atlassian instance and select specific spaces
  • Document Upload — Drag and drop PDF, DOCX, MD, or TXT files directly

After connecting, ResolvCmd indexes your documentation. This typically takes 2-5 minutes depending on volume. You can watch the progress on the Sources page.

Run your first resolution

Once your knowledge source is synced:

  1. Go to the Resolve page
  2. Enter a ticket description — either paste a real ticket or type a common issue your team handles (e.g., “User unable to connect to VPN after password reset”)
  3. Choose Fast (quick answer) or Detailed (full analysis)
  4. Review the resolution — you’ll see numbered steps, each linked to the source document it came from

Connect your ticketing system

To get resolutions inside your tickets automatically:

  • Zendesk — Install the ResolvCmd sidebar app from the Zendesk Marketplace. Once installed, resolutions appear automatically in the ticket sidebar when a new ticket arrives.

ConnectWise, Autotask, and HaloPSA integrations are coming soon.

What’s next

  • Add more knowledge sources to improve resolution coverage
  • Review Knowledge Health to see where your documentation has gaps
  • Invite team members — technicians are unlimited on all plans
  • Set up your organization dictionary to teach ResolvCmd your internal terminology